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Frequently Asked Questions

PRODUCT

Where is BRANWYN underwear made?

We are not shy in admitting that we have a global supply chain. We do this because we've sourced the best from the best from across the world. We source our organic merino wool from sheep that are ethically raised at Mount Hesse sheep farm in Australia. Our yarn is spun by Sudwolle in Germany, and our products are knit, dyed, and packaged at our factory in Instanbul, Turkey before it is shipped to our headquarters in Portland, Oregon

How is BRANWYN underwear made?

Once our merino wool is spun, our factory in Istanbul, Turkey, knits each garment out of un-dyed merino wool yarn using Santoni electronic seamless knitting machines. By using seamless knitting technology instead of cut-and-sew techniques we eliminate fabric waste. After each garment is knit and individually dyed. After garment dying, each piece is then shrunk to the correct size before it is packed up and shipped to us in Portland, Oregon.

Tell me more about how your underwear is made vs. other brands.

We manufacture every piece in their natural yarn color and then dye them in small batches. During this process, each pair of underwear is shrunk to the correct size which virtually eliminates additional shrinkage later. This, combined with our seamless knitting technology, is what makes our underwear so soft and comfortable! However this is also what might cause slight variation in size and color. This is a totally normal outcome of our craft process. Each piece is unique, and no two pair are exactly the same. Just like you!

How should I wash my underwear?

Choose your own adventure! If you're at home, machine wash warm or cold with mild soap and tumble dry low, or hand wash and hang to dry. If you're traveling, wash in the shower with a mild detergent, rinse and hang on a towel bar. If you're on the mountain, rinse with fresh water and hang from slack line. Merino wool dries quickly! Whatever you do, do not bleach your undies or use fabric softener. Bleach destroys the merino wool fibers and fabric softeners coat those fibers reducing their ability to manage moisture and regulate body temperature. We also suggest washing your undies with like colors with like colors.

Why Merino Wool? Won't they be hot?

Nope! Merino wool is a very fine, soft yet durable natural fiber produced from Merino sheep that are able to thrive in temperatures that range from 95°F in the summer to -4°F in the winter. In our minds, Merino wool products are ideal for the gym, the mountain, the city, the office, and even as a luxurious alternative to petroleum-based products. Because of the thermoregulatory properties of Merino, it will keep you cool regardless of what you're doing.

Okay, but they have to be a little scratchy, right?

Nope! Merino is super fine and butter soft. Merino wool comes from merino sheep, a breed which is world-renowned for producing the softest, highest quality fiber of any sheep. Merino wool fibers are super fine (thinner than human hair!) making our innerwear soft and luxurious. Trust us, you are not going to want to take these off.

Are any sheep hurt in the process?

No! We love our sheep and would never hurt them. Our Merino wool comes from 100% ethically treated and organic sheep in Australia that are happy and healthy animals. All our sheep and yarn are internationally certified at the highest standard.

Shipping, Returns & Refunds

How soon will my order ship?

Orders are usually processed within 24-48 hours (except weekends and holidays). Orders received before 1PM PST are generally processed on the same day, and orders placed after 2PM PST on Fridays will be processed the following Monday. All orders are shipped USPS Priority Mail unless expedited by you. Shipping generally takes 3-5 business days. If you have questions or concerns, please email us at info@branwyn.com

Do you ship outside the US?

We most certainly do! We ship worldwide included the EU, UK, Australia, Canada and Mexico. International orders will be subject to international shipping rates at checkout. All orders ship from Portland, Oregon, however our factory is located in Istanbul, Turkey. Due to the location of factory, your order may be subject to additional duties and fees upon delivery. If this is the case, we will cover 50% of addition duties and fees upon receiving a photo copy of the additional fees paid. For more information feel free to email us at info@branwyn.com

Tell me about your 100% Money Back Guarantee.

We believe that you will love our product so much that we offer a 100% Money Back Guarantee. This means that if you are unsatisfied with our product for any reason whatsoever, and you are not interested in trying another item, then we will refund the purchase price of the product.

What is your exchange policy?

We offer free exchanges within 14 days of delivery date. If you wish to exchange your underwear for a different size or style please email us at info@branwyn.com with your name and order number for more information. If you are unhappy with our product and do not wish to try a different size or style, we offer a full refund within 14 days of delivery date. If you order multiple units per size the in your first order, we ask that you only open one piece to try on and keep the balance unopened as they cannot be returned and will not be refunded if touched, worn or removed from original packaging. If you need help with sizing, or have any questions regarding our refund and exchange policy, please email us at info@branwyn.com!

Do you take product back?

Due to the intimate nature of our products, we are unable to accept or handle any item that leaves our warehouse unless it is untouched, unworn and in the original sealed packaging. This, however, does not impact your ability to try a different size or receive a refund for your order. We kindly ask that you wash and gift it to a close friend or donate it to your local women's shelter. Please see our refund and exchange policy and 100% money back guarantee for more information!

Payment

Which payment methods do you accept?

We currently accept major credit cards and PayPal.

When will I see my refund?

Once a refund is process, please allow 3-5 businesses days to see it on your original form of payment. If you have any questions, drop us a line at info@branwyn.com.

General Questions

Why the name BRANWYN?

BRANWYN is a welsh goddess of love and beauty. She was known for her compassion, empathy and beauty, as well as her foresight, strength, and courage. As a goddess, she is associated with new beginnings, ideas, inspiration, energy, love and vitality. "Call on BRANWYN when you need help starting a new project, are looking for inspiration or are faced with a new beginning."

What's the inspiration for your logo?

Our logo was inspired by a Celtic symbol of Female Empowerment.

Do you use professional models?

We use both professional models and non-professional models of various, shapes, sizes and colors and showcase their real bodies. We don't do castings, excess hair and makeup and do not retouch any of our models outside of the the wild stray hair. We believe women are beautiful just the way they are and seek to celebrate them in everything that we do. #IamBRANWYN

What does "STAY GLDN" mean and where did it come from?

Our designer Shawna's dad went to all her games as a kid and used to shout “Stay Golden” to her, a reference from the 1983 American coming-of-age drama film directed by Francis Ford Coppola called The Outsiders. It means "Be true to yourself, innocent, uncorrupted, unblemished, etc. Don't conform to what society dictates. March to the beat of your own drum."

Is BRANWYN affiliated with the underwear brand called STAY GLDN which launched on Kickstarter in 2016?

Yes. Stay GLDN | Simply Better Underwear was adopted from Shawna & Garrett Lauringson in January 2019 and merged with BRANWYN Performance Innerwear.