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FREQUENTLY ASKED QUESTIONS

Product

Where and how is BRANWYN underwear made?

Our Merino sheep live happy and organic lives in Australia. Our German tech yarn is spun in Poland. Our product is knitted on Italian seamless machines. We ethically manufacture in Turkey where staff is paid living wages. When you feel good about how your product is made TRANSPARENCY IS FUN & EASY.

How should I wash my underwear?

AT HOME... Machine wash warm with mild soap and tumble dry low or hand wash and hang to dry. Your choice. ON THE ROAD... Wash in the shower with shampoo, rinse and hang on a towel bar. ON THE MOUNTAIN... Rinse with fresh water and hang from slack line. Merino doesn't absorb water, so it dries quick.

Why Merino wool and won't they be hot?!

NO! Merino keeps you cool! Merino wool is a very fine, soft, resilient and sustainable natural fiber produced from Merino sheep that are able to thrive in climates where temperatures can range from 95°F in the summer to -4°F in the winter. Merino wool products are versatile enough for use in activewear, for the mountains, or for the gym, for use in modern street apparel and as a luxurious alternative to petroleum-based products. Because of the thermoregulatory properties of Merino, it should keep you cool while you're setting records.

Okay, but they have to be a little scratchy, right?

NO! Merino is super fine and butter soft. Merino wool comes from merino sheep, a breed which is world-renowned for producing the softest, highest quality fiber of any sheep. Merino wool fibers are super fine (thinner than human hair!) making our innerwear soft and luxurious. You are not going to want to take these off.

Are sheep hurt in any of the process?

NO! We love our sheep and would never hurt them. Our Merino wool comes from 100% ethically treated and organic sheep in Australia that are happy and healthy animals. All our sheep and yarn are internationally certified at the highest standard.

Shipping, Returns & Payments

How soon will my order ship?

Orders generally ship within 2 to 3 business days. We offer expedited shipping at additional cost. We're a small team working hard to get your order out! If you have questions or concerns, please email us at info@BRANWYN.com

What's your Return Authorization policy?

Love BRANWYN or it's free. We have 100% MONEY BACK GUARANTEE. We simply request that you wash the item you tried on and then find it a new home. We will refund your payment, then you place a new order for your correct size. If you don't have a friend to share with, then we recommend you donate the item to a local women's shelter.

Which payment methods do you accept?

We currently accept major credit cards and PayPal.

GENERAL QUESTIONS

Why the name BRANWYN?

BRANWYN is a welsh goddess of love and beauty. She was known for her compassion, empathy and beauty, as well as her foresight, strength, and courage. As a goddess, she is associated with new beginnings, ideas, inspiration, energy, love and vitality. Call on BRANWYN when you need help starting a new project, are looking for inspiration or are faced with a new beginning."

What's the inspiration for your logo?

Our logo was inspired by a Celtic symbol of Female Empowerment.

Do you use professional models?

NO. We don't believe in using professional models. We don't do castings, posing, wind machines, hair and makeup styling or photoshop. We believe women are beautiful just the way they are. We celebrate what our community has achieved. #IamBRANWYN

What does BRANWYN'S slogan "STAY GLDN" mean and where did it come from?

Our designer Shawna's dad went to all her games as a kid and used to shout “Stay Golden” to her, a reference from the 1983 American coming-of-age drama film directed by Francis Ford Coppola called The Outsiders. It means "Be true to yourself, innocent, uncorrupted, unblemished, etc. Don't conform to what society dictates. March to the beat of your own drum."

Is BRANWYN affiliated with the underwear brand called STAY GLDN which launched on Kickstarter in 2016?

Yes. Stay GLDN | Simply Better Underwear was adopted from Shawna & Garrett Lauringson in January 2019 and merged with BRANWYN | Performance Innerwear.

STILL HAVE QUESTIONS?