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FREQUENTLY ASKED QUESTIONS

Product

Where is BRANWYN underwear made?

We are not shy in admitting that we have a global supply chain. We do this because we've sourced the best from the best from across the world. We source our organic merino wool from sheep that are ethically raised at Mount Hesse sheep farm in Australia. Our yarn is spun by Sudwolle in Germany, and our products are knit, dyed, and packaged at our factory in Instanbul, Turkey before it is shipped to our headquarters in Portland, Oregon.

How is BRANWYN underwear made?

Once our merino wool is spun, our factory in Istanbul, Turkey, knits each garment out of un-dyed merino wool yarn using Santoni electronic seamless knitting machines. By using seamless knitting technology instead of cut-and-sew techniques we eliminate fabric waste. After each garment is knit and individually dyed. After garment dying, each piece is then shrunk to the correct size before it is packed up and shipped to us in Portland, Oregon.

Tell me more about how your underwear is made vs. other brands.

We manufacture every piece in their natural yarn color and then dye them in small batches. During this process, each pair of underwear is shrunk to the correct size which virtually eliminates additional shrinkage later. This, combined with our seamless knitting technology, is what makes our underwear so soft and comfortable! However this is also what might cause slight variation in size and color. This is a totally normal outcome of our craft process. Each piece is unique, and no two pair are exactly the same. Just like you!

How should I wash my underwear?

Choose your own adventure. If you're at home, machine wash warm or cold with mild soap and tumble dry low, or hand wash and hang to dry. If you're traveling, wash in the shower with a mild detergent, rinse and hang on a towel bar. If you're on the mountain, rinse with fresh water and hang from slack line. Merino wool dries quickly! Whatever you do, do not bleach your undies or use fabric softener. Bleach destroys the merino wool fibers and fabric softeners coat those fibers reducing their ability to manage moisture and regulate body temperature. We also suggest washing your undies with like colors with like colors.

Why merino wool? Won't they be hot?!

NO! Merino keeps you cool! Merino wool is a very fine, soft, resilient and sustainable natural fiber produced from Merino sheep that are able to thrive in climates where temperatures can range from 95°F in the summer to -4°F in the winter. Merino wool products are versatile enough for use in activewear, for the mountains, or for the gym, for use in modern street apparel and as a luxurious alternative to petroleum-based products. Because of the thermoregulatory properties of Merino, it should keep you cool while you're setting records.

Okay, but they have to be a little scratchy, right?

NO! Merino is super fine and butter soft. Merino wool comes from merino sheep, a breed which is world-renowned for producing the softest, highest quality fiber of any sheep. Merino wool fibers are super fine (thinner than human hair!) making our innerwear soft and luxurious. You are not going to want to take these off.

Are sheep hurt in any of the process?

NO! We love our sheep and would never hurt them. Our Merino wool comes from 100% ethically treated and organic sheep in Australia that are happy and healthy animals. All our sheep and yarn are internationally certified at the highest standard.

Shipping, Returns, Exchanges & Payments

How soon will my order ship?

Orders generally ship within 2 to 3 business days. We offer expedited shipping at additional cost. We're a small team working hard to get your order out! If you have questions or concerns, please email us at info@BRANWYN.com

Do you ship outside the US?

We most certainly do! We ship worldwide included the EU, UK, Australia, Canada and Mexico. International orders will be subject to international shipping rates at checkout. All orders ship from Portland, Oregon, however our factory is located in Istanbul, Turkey. Due to the location of factory, your order may be subject to additional duties and fees upon delivery.

Tell me about your 100% money back guarantee.

We believe that you will love our product so much that we offer a 100% Money Back Guarantee. This means that if you are unsatisfied with our product for any reason whatsoever, and you are not interested in trying another item, then we will refund the purchase price of the product to you within the first 30 days of receipt.

What is your returns and exchanges policy?

We offer free exchanges within 14 days of delivery date. If you are unhappy with your order and do not wish to try a different size or style, we offer full refunds within 14 days of delivery date. Due to the intimate nature of our product, we are unable to accept items that have been worn or tried on. If you wish to exchange your underwear or are unhappy with your order, please email us at info@branwyn.com with your name and order number for more information. If you have never worn our product and have no idea what your correct size is, please order only one (1) piece per size until you know your correct sizing. If you order multiple units per size the first time, we ask that you only open one piece to try on and keep the balance unopened as they cannot be returned and will not be refunded if touched, worn or removed from original packaging. If you need help with sizing, please email us at info@BRANWYN.com!

Do you take product back?

Due to the intimate nature of our products, we are unable to accept or handle any item that leaves our warehouse unless it is untouched, unworn and in the original sealed packaging. This, however, does not impact your ability to try a different size or receive a refund for your order. We kindly ask that you wash and gift it to a close friend or donate it to your local women's shelter. Please see our returns and exchange policy and 100% money back guarantee for more information!

Which payment methods do you accept?

We currently accept major credit cards and PayPal.

GENERAL QUESTIONS

Why the name BRANWYN?

BRANWYN is a welsh goddess of love and beauty. She was known for her compassion, empathy and beauty, as well as her foresight, strength, and courage. As a goddess, she is associated with new beginnings, ideas, inspiration, energy, love and vitality. Call on BRANWYN when you need help starting a new project, are looking for inspiration or are faced with a new beginning."

What's the inspiration for your logo?

Our logo was inspired by a Celtic symbol of Female Empowerment.

Do you use professional models?

Nope. We use real women and show their real bodies. We don't do castings, excess hair and makeup and absolutely do not retouch any of our models in photoshop. We believe women are beautiful just the way they are. We celebrate what our community has achieved. #IamBRANWYN

What does BRANWYN'S slogan "STAY GLDN" mean and where did it come from?

Our designer Shawna's dad went to all her games as a kid and used to shout “Stay Golden” to her, a reference from the 1983 American coming-of-age drama film directed by Francis Ford Coppola called The Outsiders. It means "Be true to yourself, innocent, uncorrupted, unblemished, etc. Don't conform to what society dictates. March to the beat of your own drum."

Is BRANWYN affiliated with the underwear brand called STAY GLDN which launched on Kickstarter in 2016?

Yes. Stay GLDN | Simply Better Underwear was adopted from Shawna & Garrett Lauringson in January 2019 and merged with BRANWYN | Performance Innerwear.

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