FREQUENTLY ASKED QUESTIONS
We are not shy in admitting that we have a global supply chain. We do this because we've sourced the best from the best from across the world. We source our organic merino wool from sheep that are ethically raised at Mount Hesse sheep farm in Australia. Our yarn is spun by Sudwolle in Germany, and our products are knit, dyed, and packaged at our factory in Instanbul, Turkey before it is shipped to our headquarters in Portland, Oregon.
Once our merino wool is spun, our factory in Istanbul, Turkey, knits each garment out of un-dyed merino wool yarn using Santoni electronic seamless knitting machines. By using seamless knitting technology instead of cut-and-sew techniques we eliminate fabric waste. After each garment is knit, it is dyed and shrunk to the correct size before it is packed up and shipped to us in Portland, Oregon.
AT HOME... Machine wash warm with mild soap and tumble dry low or hand wash and hang to dry. Your choice. ON THE ROAD... Wash in the shower with shampoo, rinse and hang on a towel bar. ON THE MOUNTAIN... Rinse with fresh water and hang from slack line. Merino doesn't absorb water, so it dries quick.
NO! Merino keeps you cool! Merino wool is a very fine, soft, resilient and sustainable natural fiber produced from Merino sheep that are able to thrive in climates where temperatures can range from 95°F in the summer to -4°F in the winter. Merino wool products are versatile enough for use in activewear, for the mountains, or for the gym, for use in modern street apparel and as a luxurious alternative to petroleum-based products. Because of the thermoregulatory properties of Merino, it should keep you cool while you're setting records.
NO! Merino is super fine and butter soft. Merino wool comes from merino sheep, a breed which is world-renowned for producing the softest, highest quality fiber of any sheep. Merino wool fibers are super fine (thinner than human hair!) making our innerwear soft and luxurious. You are not going to want to take these off.
NO! We love our sheep and would never hurt them. Our Merino wool comes from 100% ethically treated and organic sheep in Australia that are happy and healthy animals. All our sheep and yarn are internationally certified at the highest standard.
Shipping, Returns & Payments
Orders generally ship within 2 to 3 business days. We offer expedited shipping at additional cost. We're a small team working hard to get your order out! If you have questions or concerns, please email us at info@BRANWYN.com
Love BRANWYN or it's free. We have 100% MONEY BACK GUARANTEE within 14 days of receiving your order. Due to the nature of our product, we do not take product back once it has been shipped to the customer. We simply request that you wash the item you tried on and then find it a new home. If you don't have a friend to share with, then we recommend you donate the item to a local women's shelter. This does not impact your refund!
If you wish to return or exchange your underwear please email us at email@example.com with your name and order number for more information.
We currently accept major credit cards and PayPal.
BRANWYN is a welsh goddess of love and beauty. She was known for her compassion, empathy and beauty, as well as her foresight, strength, and courage. As a goddess, she is associated with new beginnings, ideas, inspiration, energy, love and vitality. Call on BRANWYN when you need help starting a new project, are looking for inspiration or are faced with a new beginning."
Our logo was inspired by a Celtic symbol of Female Empowerment.
No. We use real women and show their real bodies. We don't do castings, excess hair and makeup and absolutely do not retouch any of our models in photoshop. We believe women are beautiful just the way they are. We celebrate what our community has achieved. #IamBRANWYN
Our designer Shawna's dad went to all her games as a kid and used to shout “Stay Golden” to her, a reference from the 1983 American coming-of-age drama film directed by Francis Ford Coppola called The Outsiders. It means "Be true to yourself, innocent, uncorrupted, unblemished, etc. Don't conform to what society dictates. March to the beat of your own drum."
Yes. Stay GLDN | Simply Better Underwear was adopted from Shawna & Garrett Lauringson in January 2019 and merged with BRANWYN | Performance Innerwear.