Frequently Asked Questions
Drop us a line: info@BRANWYN.com
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Is merino too hot for summer use?
Nope! Merino is a very fine and soft, yet durable natural fiber produced from sheep that thrive in temperatures ranging from 95°F in summer to -4°F in winter. Merino products are ideal for getting sweaty at the gym, on the mountain, in the yoga studio, at work, or on the road. The hotter the better. Because of the thermoregulatory properties of Merino, it will keep you fresh, cool, and dry no matter sweaty you get.
Is merino scratchy on skin?
Nope! Merino is super fine and butter soft. Merino wool comes from merino sheep, a breed which is world-renowned for producing the softest, highest quality fiber of any sheep. Merino fibers are super fine (thinner than human hair!) making our Performance Innerwear soft and luxurious. Most women get their first pair for sports and eventually make them their daily go-to.
How do I wash my Branwyn Performance Innerwear?
Machine wash with like colors in warm or cold water and mild soap, then hang to dry. IMPORTANT Always wash black garments separately! While on the road, or in the wild, wash with shampoo or mild soap and rinse thoroughly using fresh water, then squeeze out excess moisture and hang to dry. Merino dries quickly! IMPORTANT Never bleach or use fabric softener. Bleach destroys merino fibers and fabric softeners coat the fibers reducing their ability to manage moisture and regulate body temperature. Garments damaged due to improper care will not be refunded or exchanged.
How sustainable is Merino wool?
Merino is a natural alternative to synthetic and petroleum-based fibers. Merino wool is a regenerative fiber and not part of the petroleum family like polyesters and microfibers. Unblended Merino wool is 100% compostable and 100% recyclable.
How sustainable are nylon and spandex?
Nylon and Spandex are not green materials. Right now, due to our relatively small size, we must use what is currently available. That said, we have identified viable "green" solutions for both these materials and plan to adopt by 2022. Our goal is a 100% compostable product.
Where is BRANWYN made?
We source from the "best of the best" from across the world. Our merino wool is from sheep that are raised at Mount Hesse sheep farm in Australia. Our yarn is spun by Sudwolle in Europe, and our products are knitted seamlessly, garment dyed, and finished at our factory in Istanbul, Turkey.
How is BRANWYN made?
Once our merino wool is spun, our factory in Istanbul, Turkey, knits each garment using un-dyed merino wool yarn on Santoni seamless knitting machines. By using seamless knitting technology instead of cut-and-sew techniques we eliminate fabric waste. After each garment is knitted, it is dyed and pre-shrunk to the correct size before individually packed in plant-based, compostable, and recyclable plastic.
Are sheep injured in the process?
No! We love our sheep and would never hurt them. Our Merino wool comes from 100% ethically treated and sheep in Australia that are happy and healthy animals. All our sheep and yarn are internationally certified at the highest standard.
how is your production process different from other brands?
We manufacture every piece in their natural yarn color and then garment dye in small batches. During the process, each piece is pre-shrunk to the correct size which virtually eliminates additional shrinkage later. This, combined with our seamless knitting technology, is what makes our underwear so soft and comfortable! However, this is also what might cause slight variations in size and color. This is a totally normal outcome of our craft process. Each piece is unique, and no two pair are exactly the same. Just like you!
Do you offer discounts?
We offer discounts when you bundle. Mix and match any combination of styles, colors and even sizes to save when you purchase 3, 6, or 12 pairs. Discounts will be automatically applied in your cart before checkout. We offer a $10 first-time customer discount when you sign up for our newsletter. Only one discount code can be used per purchase.
How do I check the status of my order?
You will receive an order confirmation after you've completed checkout. Your order should ship within 1-2 business days. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you may use track your order.
When will out of stock items be available again?
Restock dates on out-of-stock items will vary by product. We recommend signing up for the Waitlist on each product page in the size and color that you want so you will be the first to know when it is back in stock.
What if I want to change, cancel or modify my order?
We are unable to change, modify or cancel orders after they have been placed. If you need to return or exchange an item, please contact email@example.com
Which payment methods do you accept?
We currently accept major credit cards and PayPal.
Do you offer gift cards?
You betchya! Let them choose with a gift card ranging from $15 to $200. Looking to give more? Drop us a line at firstname.lastname@example.org and we will create a custom order for you.
How soon will my order ship?
Orders are usually processed within 24 hours (except weekends and holidays). Orders received before 1PM PST are generally processed on the same day, and orders placed after 2PM PST on Fridays will be processed the following Monday. All orders are shipped our carrier choice unless expedited. Shipping generally takes 3-5 business days. If you have questions or concerns, please email us at email@example.com
Why do you ship in plastic?
We hate plastic as much or more than you do. In these times we must ship wrapped and protected. Our product is shipped in Plant Based Bioplastic (PLA) which is made from corn starch or sugarcane... not petroleum! The clear bag is also fully recyclable and compostable.
Do you ship outside the US?
We most certainly do! We ship worldwide included the EU, UK, Australia, Canada and Mexico. International orders will be subject to international shipping rates at checkout. All orders ship from Portland, Oregon, however our factory is located in Istanbul, Turkey. Due to the location of factory, your order may be subject to additional duties and fees upon delivery. If this is the case, we will cover 50% of addition duties and fees upon receiving a photo copy of the additional fees paid. For more information feel free to email us at firstname.lastname@example.org
RETURNS, EXCHANGES & REFUNDS
How does the First Pair Guarantee work?
We know how hard (and annoying) it can be to find the right fit. Our First Pair Guarantee allows you to try out one pair of each unique style and size in your first order and return your First pairs as needed, no questions asked within 14 days of purchase. We recommend wearing, and washing, each unique style a few times to better gauge how it fits before opening, wearing and washing any duplicate pairs of the same style and size. Outside of the First Pair, any duplicate pairs in your order must be unopened, unworn, and unwashed items to be eligible to return and refund.
How do I start a return or exchange?
Simply drop us a line at email@example.com with your name, order number, and the items that you wish to return or exchange. From there we will send you a return shipping label for any unopened innerwear (if applicable) and process any exchange orders.
Do you offer a Product Warranty?
Yes! For period of 1 year from date of purchase. If your item has failed and requires replacement, please email us at info@BRANWYN.com with issue brief description of the issue and pictures showing the defect or condition.
Do you ever give refunds?
We do! Our First-Pair guarantee covers trying on 1 pair of each unique style and size in your order, risk-free for a full refund. Outside of the First pair, only unopened, unworn, and unwashed items are eligible for a return and refund within 14 days of your order being delivered. If duplicate pairs are returned in packaging that has been opened or that has been tried on we will not offer a refund on those pairs.
How long does it take for a return to be processed?
We process returns within 3-4 business days of receiving the returned package.
When will I see my refund?
Once a refund is process, please allow 3-5 businesses days to see it on your original form of payment. If you have any questions, drop us a line at firstname.lastname@example.org.
Why the name BRANWYN?
BRANWYN is a welsh goddess of love and beauty. She was known for her compassion, empathy and beauty, as well as her foresight, strength, and courage. As a goddess, she is associated with new beginnings, ideas, inspiration, energy, love and vitality. "Call on BRANWYN when you need help starting a new project, are looking for inspiration or are faced with a new beginning."
What's the inspiration for your logo?
Our logo was inspired by a Celtic symbol of Female Empowerment.
Do you use professional models?
We use both professional models and non-professional models of various, shapes, sizes and colors and showcase their real bodies. We don't do castings, excess hair and makeup and do not retouch any of our models outside of the the wild stray hair. We believe women are beautiful just the way they are and seek to celebrate them in everything that we do. #IAmBRANWYN
What does "STAY GLDN" mean and where did it come from?
Our designer Shawna's dad went to all her games as a kid and used to shout “Stay Golden” to her, a reference from the 1983 American coming-of-age drama film directed by Francis Ford Coppola called The Outsiders. It means "Be true to yourself, innocent, uncorrupted, unblemished, etc. Don't conform to what society dictates. March to the beat of your own drum."
Is BRANWYN affiliated with the underwear brand called STAY GLDN which launched on Kickstarter in 2016?
Yes. Stay GLDN | Simply Better Underwear was adopted from Shawna & Garrett Lauringson in January 2019 and merged with BRANWYN Performance Innerwear.