Start your return through our Return & Exchange Portal. You’ll need your order number and the email address used to place your order. You can find your order number in your BRANWYN order confirmation email.

First Try Guarantee

First-time customers can wear, wash, and experience one Essential bra or underwear product. If it’s not for you, contact us within 14 days of delivery to return the product for a full refund.

The guarantee doesn’t apply to Bundle and Save purchases, multiple products, or final sale items.

Exchanges

All other products can be returned or exchanged within 30 days of delivery, as long as they are unworn, unwashed, and with their original packaging.

Trying on underwear to find your perfect fit? Please try it on over another pair of underwear. Thank you for keeping things fresh for everyone!

Exchanges are available within 30 days of delivery through the same Return & Exchange Portal, as long as the item is unworn, unwashed, and in its original packaging.

Exchanges: 30 days from your delivery date.

Refunds: 14 days from your delivery date.

We’ll process your return within 7 business days after we receive your package. Once your refund has been issued, please allow an additional 3 to 5 business days for the funds to appear on your original payment method.

Processing times may vary depending on your bank or payment provider.

Final Sale items can't be returned or exchanged — all Final Sale purchases are non-refundable.

Standard (3–7 business days):

- Free for orders over $99
- $6.50 (contiguous US)
- $10 (AK, HI, PR, military bases, Guam)

2-Day Express (contiguous US, order by 11am PT): $20

Expedited, 2–4 days (AK, HI, PR, military bases, Guam, order by 11am PT): $25

Overnight (contiguous US, order by 11am PT): priced by order total:

- $50 (up to $100)
- $100 ($101–200)
- $125 ($201–300)
- $175 ($301–500)
- $200 ($501–700)
- $250 ($701–1000)
- $400 (over $1000)

International: shipped DDP — duties, taxes, and fees are calculated and included at checkout, so there's nothing extra due on delivery

Orders are usually processed by the next business day, though processing may take up to two business days during busy periods.

Once your order ships:

Standard shipping generally takes 3–7 business days.

2-day shipping generally takes 2 business days.

Overnight shipping is also available.

You can also look it up anytime on our order tracking page. You’ll also receive an email with your tracking number once your order ships.

Yes, through Delivered Duty Paid (DDP) shipping — all duties, taxes, and fees are collected at checkout, so there are no surprise charges on delivery.

International DDP orders aren't eligible for returns, exchanges, or refunds.

Start with the BRANWYN size guides for the product you’re interested in.

If you're between sizes or aren't sure which size to choose, we recommend sizing up. If you prefer a less compressive or looser fit, size up as well.

You can join BRANWYN Rewards by creating an account on our Rewards page, or you'll be automatically enrolled when you make your first purchase.

You'll earn points on purchases, eligible activities on the Rewards page (following us on Instagram, Facebook, TikTok, etc.), and referrals.

Points expire one year after they're earned.

You can redeem points on the BRANWYN Rewards page for rewards in the following increments:

100 points = $10

200 points = $20

300 points = $30

You can also redeem available points during checkout by selecting them from the BRANWYN Rewards dropdown and clicking Apply.

Once points are converted into a gift code, the gift code is valid for one year.

Yes! Join our newsletter and you'll receive a 15% off gift code for your first order.

No. Our checkout does not support stacking multiple discount or promo codes.

During sitewide or collection sales, additional discount and promo codes may not be applied. BRANWYN Rewards, however, can still be used during sales.

Visit our Track Your Order page to check the latest status and tracking information for your order.

We begin processing orders quickly, usually by the same or next business day. If you need to change or cancel an order, contact our Customer Happiness Team at info@branwyn.com as soon as possible.

We'll do our best to help, but we can't guarantee that changes or cancellations can be made once an order has begun processing.