BRANWYN REWARDS FAQ

• 1 | Sign Up +

  How do I sign up for The BRANWYN Rewards Program?
  
  Signing up is easy!
  
  Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
  
  What are the advantages of becoming a rewards member?
  
  The BRANWYN Rewards Program tiered and allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.
  
  Members also earn points for sharing with friends, following us on social media, leaving product reviews, and are gifted with bonus points just for having a birthday! In addition to earning points, Members have the chance to get exclusive access to coupons, launches, promotions, giveaways, and more. You may view the full list of perks on our rewards page.

• 2 | Your Account +

  I already have an account. Do I need to create a new one to earn rewards?
  
  We took care of that for you! All customers with an active account were automatically enrolled in the BRANWYN Rewards Program.
  
  Where can I find all of my rewards account info?
  
  The Rewards Page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.
  
  Will I receive points for purchases I made prior to creating my rewards account?
  
  Sorry but no! However you will receive points for purchases made after creating your Rewards account. Make sure you create your account before placing an order so you can receive points!
  
  What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
  
  Contact Customer Happiness by emailing info@branwyn.com and our team will be happy to assist you with merging your accounts.
  
  Does it cost anything to begin earning points?
  
  Nope. Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the BRANWYN Rewards Program page to get started.

• 3 | Earning & Redeeming Points +

  How do I redeem my points?
  
  Exchanging your points for great rewards couldn't be easier! Simply visit the BRANWYN Rewards Program page to view all of our great reward options and click the 'REDEEM' button to redeem your chosen reward.
  
  How do points convert to dollars?
  
  100 Points = $10
  200 Points = $20
  300 Points = $30
  
  Higher tiers in the program earn more points at a quicker rate, but 100 points always = $10.
  
  For example, as a Tier 1: BEGINNER, you will earn 1 point for every dollar you spend. So, if you spend $100, you'll earn 100 points, which you can redeem for $10.
  
  When you advance to become a Tier 2: INTERMEDIATE you will be earning 1.25 points for every dollar you spend. So if you spend $100, you'll earn 125 points, which you can redeem for $12.50.
  
  A Tier 3: EXPERT will earn 1.5 points for every dollar spent. So if you spend $100, you'll earn 150 points, which you can redeem for $15.
  
  What are the easy ways to earn points?
  
  For starters, each member gets 50 points just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a video or photo review, or like us on Facebook, or follow us on Instagram. Access all the ways to earn under the “WAYS TO EARN POINTS” section on the rewards page.

• 4 | Program Limitations +

  Is there a limit to how many points I can earn?
  
  No way! That’s the best part about being a BRANWYN Rewards Program member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

• 5 | Returns, Exchanges & Refunds +

  Can I return my order if I redeemed rewards points for a discount?
  
  Yup! If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
  
  You can learn more about it on our Returns & Exchanges page.
  
  I've earned points with my last purchase, but now I want to return it. What will happen to my reward?
  
  If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

• 6 | Reward Expiration +

  Do points ever expire?
  
  Ya. Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e. redeeming points, placing an order, etc.

• 7 | Tier & Rewards Questions +

  How is my rewards tier determined?
  
  Your BRANWYN Rewards Program tier is determined by the amount you spend in a rolling year (a dynamic 12-month period starting when you reach a certain tier.)
  
  To reach:
  
  Tier 1: BEGINNER, simply join BRANWYN Rewards
  Tier 2: INTERMEDIATE, you must spend over $200
  Tier 3: EXPERT, you must spend over $400
  
  How do I know which Rewards Tier I am currently a member of?
  
  When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
  
  What is the BRANWYN Club SMS?
  
  As an INTERMEDIATE & EXPERT Tier 2 or Tier 3 member of the BRANWYN Rewards Program, you will receive select sale SMS messages ahead of the general public so you get first dibs on all your favorite stuff before we sell out!
  
  How will I know when I have reached a new tier?
  
  When your total points cross a tier threshold you will receive an email welcoming you into the new tier.
  
  Will my tier expire?
  
  Yes but only if you don’t make an additional purchase within 1 year. Once you are in the INTERMEDIATE or EXPERT tier of the BRANWYN Rewards Program, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

• 8 | Troubleshooting +

  Why didn’t I earn points on my purchase?
  
  Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@branwyn.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
  
  I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
  
  Yes. You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
  
  Try to refresh your browser.
  
  Try to log out and then back into your account.
  
  Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
  
  If you still feel like your points balance is not accurate you can contact our info@branwyn.com team and they will look into the issue for you.
  
  I received an error message when referring friends through the email referral box. What went wrong?
  
  We are sorry to hear this. There are a couple of scenarios that could have triggered the error message.
  
  The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
  
  To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
  
  If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our info@branwyn.com if you need further assistance.
  
  I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
  
  Thank you so much for sharing us with your friends! We really appreciate it.
  
  Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
  
  Points will be added to your account as soon as your friend completes their first purchase on our website.
  
  When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

• 9 | Birthday Rewards +

  How can I get a birthday reward?
  
  Add your birthday under ways to earn points on the BRANWYN Rewards Program page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!
  
  *Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
  
  I signed up for the Birthday Bonus but I didn’t receive it?
  
  Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
  
  If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
  
  All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
  
  Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact info@branwyn.com and we will be happy to assist you.