Returns & Exchanges

LOOKING TO RETURN OR EXCHANGE?

We’ll help you get started! Just have your order number and your email address in hand. You’ll find your order number in your BRANWYN Order Confirmation email. Got it? Then let's get started!

Our Return Policy

FIRST TRY GUARANTEE | 14 DAYS

Our First Try Guarantee allows you to order and try one piece per style, color, and size.

You have 14 days from date of receipt to test them out. If they don’t work for you, you may exchange them for a different style/color/size or return them for a full refund.

Please only open one piece per style, color, and size — we don't refund multiples that have been opened.

Go to our Return & Exchange Portal to initiate your return or exchange.

EXCHANGES | 30 DAYS

You have 30 days from date of receipt to try a product and exchange it for any reason.

We will send you a shipping label for the return and get your replacement items shipped at no cost to you.

Go to our Return & Exchange Portal to initiate your return or exchange.

WARRANTY | 1 YEAR

Our Performance Innerwear is built to last.

That’s why our warranty replacement program allows you to receive a free replacement if any item doesn’t hold up under normal wear for a full year from the date of receipt.

Email info@branwyn.com with a brief description and pictures of the issue so our tech team can review it.

Still have questions?

Visit our FAQ page, or send us an email at info@branwyn.com.

MONEY BACK GUARANTEE FOR 14 DAYS

Not sure about wool?

Merino is super soft like cashmere!.

We know you'll love it! But just in case you don't, we’ll give you a full refund.