LOOKING TO RETURN OR EXCHANGE?
We’ll help you get started! Just have your order number and your email address in hand. You’ll find your order number in your BRANWYN Order Confirmation email. Got it? Then let's get started!
return policies
ESSENTIALS COLLECTION
VIEW RETURN POLICYSWAG COLLECTION
VIEW RETURN POLICYESSENTIALS COLLECTION RETURN POLICY
FIRST TRY GUARANTEE | 14 DAYS
Our First Try Guarantee allows you to order and try one piece per style, color, and size.
You have 14 days from date of receipt to test them out. If they don’t work for you, you may exchange them for a different style/color/size or return them for a full product refund to your original payment method.
Please only open and try one piece per style, color, and size, before opening any multiples you may have purchased.
Go to our Return & Exchange Portal to initiate your return or exchange.
Final Sale items cannot be returned or exchanged.
EXCHANGES | 30 DAYS
You have 30 days from date of receipt to try a product and exchange it for any reason.
We will send you a shipping label for the return and get your replacement items shipped at no cost to you.
Go to our Return & Exchange Portal to initiate your return or exchange.
Final Sale items cannot be returned or exchanged.
WARRANTY | 1 YEAR
Our Merino essentials are built to last.
That's why our warranty replacement program allows you to receive a free replacement if any item from our Essentials collection doesn't hold up under normal wear for a full year from the date of receipt.
To start your warranty claim, please email info@branwyn.com with a brief description and pictures of the issue so our tech team can review.
INTERNATIONAL ORDERS
Regrettably, we cannot accept returns, exchanges, or refunds for International DDP (Delivery Duty Paid) shipments due to the complexities of international duties, taxes, and fees.
Still have questions?
Visit our FAQ page, or send us an email at info@branwyn.com.