RETURNS | 14 DAYS
We offer a 14-day return window for our SWAG Collection. You have 14 days from the date of receipt to return your item for a full product refund to your original payment method. Please note: shipping fees are non-refundable.
Please note that the garment must have the original tag attached and be unwashed. We cannot accept returns that do not meet these conditions.
Go to our Return & Exchange Portal to initiate your return.
EXCHANGES | 30 DAYS
You have 30 days from the date of receipt to exchange your SWAG Collection item for any reason. Please ensure the garment has the original tag attached and is unwashed to qualify for an exchange.
Go to our Return & Exchange Portal to initiate your exchange.
WARRANTY AGAINST MANUFACTURER DEFECT
Our SWAG Collection is covered by a 14-day warranty for any manufacturer defects from the date of receipt.
To start your warranty claim, please email info@branwyn.com with a brief description and pictures of the issue so our team can review.
RECEIVED A WRONG, DAMAGED, OR DEFECTIVE ITEM?
We’re so sorry! If your item arrived incorrect, damaged, or defective in any way, please reach out to us directly at info@branwyn.com, and we’ll make it right as quickly as possible.
When you email us, please include a photo of the item you received along with a brief description of the issue—this helps our team resolve things faster.
INTERNATIONAL ORDERS
Regrettably, we cannot accept returns, exchanges, or refunds for International DDP (Delivery Duty Paid) shipments due to the complexities of international duties, taxes, and fees.
FINAL SALE
Final Sale items cannot be returned or exchanged. All purchases of final sale items are non-refundable and non-exchangeable.